Regulatory & Compliance Knowledge Flashcards

Under the FTC Funeral Rule, when must a funeral provider give a family the General Price List (GPL)?

Answer: At the start of any in-person discussion of funeral arrangements, goods, services, or prices

The GPL must be handed over for the family to keep at the beginning of any in-person discussion of arrangements, goods, services, or prices.

A caller asks a funeral home by phone for the price of a direct cremation. What does the Funeral Rule require?

Answer: Provide accurate price information over the phone when asked

Providers must give accurate price and general information by phone to callers who ask, without requiring name or address.

Which statement about embalming is consistent with the Funeral Rule?

Answer: A provider may not claim embalming is required by law when it is not, and must disclose that it is generally not required

Providers must not misrepresent embalming as legally required and must disclose that it is not required except in certain special cases.

A family chooses direct cremation. Which practice is permitted?

Answer: Offering an unfinished wood box or alternative container

Providers must tell direct cremation customers that an alternative container is available and may not require a casket.

Which fee on a General Price List is generally the only one a family cannot decline?

Answer: Basic services of funeral director and staff fee

The basic services fee is the sole non-declinable charge and covers overhead and general services.

A family brings a casket purchased from an online retailer. What may the funeral home do under the Funeral Rule?

Answer: Use it without charging any additional fee

A provider must agree to use a casket bought elsewhere and may not charge a handling fee.

Which of the following is a funeral provider under the Funeral Rule?

Answer: A business that sells both funeral goods and funeral services to the public

The Rule covers those who sell or offer both funeral goods and funeral services directly to the public.