Ethics & Professional Standards Flashcards

Which of the following best defines 'informed consent' in the context of preplanning?

Answer: The client's voluntary agreement based on full understanding of all material facts about the contract

Informed consent requires that the client receive all material information, understand it, and voluntarily agree without coercion — a signature alone does not ensure genuine informed consent.

A CPC must maintain client confidentiality, which means:

Answer: Protecting personal, financial, and planning information from unauthorized disclosure

Confidentiality requires protecting client information from unauthorized disclosure while still allowing appropriate sharing with colleagues who need the information to serve the client.

What is the ethical concern with a CPC targeting recently bereaved individuals for preneed sales shortly after a family member's death?

Answer: Bereaved individuals may be emotionally vulnerable and unable to make fully autonomous, informed decisions

Targeting recently bereaved individuals raises significant ethical concerns about exploitation of vulnerability and the ability to provide meaningful informed consent during acute grief.

Which organization provides the CPC (Certified Preplanning Consultant) certification?

Answer: National Funeral Directors Association (NFDA)

The Certified Preplanning Consultant (CPC) designation is administered by the National Funeral Directors Association (NFDA) and recognizes expertise in preneed funeral planning.

A CPC who recommends a more expensive package than the client needs in order to increase commission earnings is committing:

Answer: A conflict of interest and breach of fiduciary duty

Recommending products based on commission rather than client need is a conflict of interest that breaches the fiduciary duty owed to the client and violates professional ethical standards.

What is the primary purpose of continuing education requirements for CPC certification maintenance?

Answer: To ensure CPCs remain current with evolving regulations, best practices, and consumer trends

Continuing education requirements for CPC maintenance ensure that practitioners remain knowledgeable about changes in law, regulation, consumer preferences, and professional best practices.