Conference Call Etiquette 2

Question 1

You need to step away from a conference call for two minutes. What is the best practice?

Accepted Answer

Mute your line and avoid using hold so the hold music doesn't interrupt everyone

Answer

Muting prevents your background noise, while hold often plays music that disrupts the whole call.

Question 2

When is it appropriate to use the chat function during a conference call?

Accepted Answer

To share links, ask brief questions, or note action items without interrupting the speaker

Answer

Chat is ideal for non-disruptive sharing of links and quick questions during a call.

Question 3

A colleague keeps talking over others on the call. As the host, what is the most professional response?

Accepted Answer

Gently establish a speaking order or use the raise-hand feature to manage turns

Answer

Structuring turns or using raise-hand keeps the discussion orderly and respectful.

Question 4

Why should you announce yourself before speaking on an audio-only conference call?

Accepted Answer

Participants can't see who is talking, so stating your name avoids confusion

Answer

Without video, naming yourself helps everyone track who is contributing.

Question 5

What is the etiquette around eating during a conference call?

Accepted Answer

Avoid eating, as chewing sounds and movement are distracting and appear unprofessional

Answer

Eating on a call is distracting and reads as inattentive, so it's best avoided.

Conference Call Practice Test