Technology & Digital Applications Flashcards
7 cards from real Communication Skills practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Technology & Digital Applications flashcards as text
Which digital communication channel is generally most appropriate for delivering sensitive feedback to an employee?
Answer: A private video call or face-to-face meeting
Sensitive feedback should be delivered privately and in a medium that allows for dialogue, tone, and immediate clarification.
What is the main risk of relying solely on autocorrect when composing professional digital messages?
Answer: Autocorrect may substitute incorrect words that change the meaning of the message
Autocorrect can replace intended words with phonetically similar but contextually wrong words, producing embarrassing or misleading messages.
In digital workplace communication, what does 'information overload' refer to?
Answer: Receiving more digital messages, notifications, and data than one can effectively process
Information overload occurs when the volume of incoming digital communication exceeds a person's capacity to process it, reducing productivity and comprehension.
Which practice demonstrates proper digital document version control in a team setting?
Answer: Using version numbers or dates in file names and storing older versions in an archive folder
Clear version naming conventions and archiving prevent confusion about which document is current and preserve the history of changes.
When responding to a negative online review of your business, what communication approach is most professional?
Answer: Respond publicly with empathy, acknowledge the concern, and offer to resolve it offline
A calm, empathetic public response shows other potential customers that the business takes feedback seriously and handles issues professionally.
What is 'bandwidth' in the context of digital communication capabilities?
Answer: The maximum rate at which data can be transmitted over a network connection
Bandwidth determines how much data can flow through a network connection at once, directly affecting video call quality and file transfer speeds.
Which strategy most effectively reduces email response time while maintaining quality in a professional setting?
Answer: Setting designated email response windows (e.g., morning and afternoon) and communicating this to colleagues
Batching email responses at set times reduces constant interruptions while ensuring colleagues know when to expect replies.