Communication & Stakeholder Relations Flashcards
7 cards from real Communication Skills practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Relations flashcards as text
What is 'stakeholder fatigue' and how should it be managed?
Answer: It is disengagement caused by excessive or low-value communications and should be managed by auditing and streamlining outreach
Stakeholder fatigue results from communication overload; regularly auditing what you send and why ensures stakeholders receive only high-value touchpoints.
Which of the following best describes 'upward communication' in an organizational context?
Answer: Information flowing from employees or project teams to senior leadership or sponsors
Upward communication carries feedback, status, risks, and requests from lower levels of the hierarchy to decision-makers above.
A stakeholder frequently changes their stated requirements after decisions are made. What communication tool helps prevent this pattern?
Answer: Documented meeting minutes with sign-off that capture agreed decisions and requirements
Written, signed-off documentation creates accountability and serves as a reference point when stakeholders attempt to revise prior agreements.
What is the most important factor when selecting the right medium for a sensitive stakeholder communication?
Answer: The sensitivity of the content and the need for privacy, tone control, and relationship preservation
Sensitive communications (bad news, performance issues, conflict resolution) require channels that allow for tone, empathy, and immediate two-way response.
In a multi-stakeholder environment, what does 'managing competing priorities' among stakeholders typically require?
Answer: Facilitating structured trade-off discussions and escalating unresolved conflicts through governance
Governance processes and structured facilitation allow competing priorities to be evaluated fairly and resolved without derailing the project.
Why is it important to tailor communication style when working with stakeholders from high-context cultures compared to low-context cultures?
Answer: High-context cultures rely on implicit meaning, relationships, and nonverbal cues, while low-context cultures favor explicit, direct messages
Misreading cultural communication norms leads to misunderstandings; adapting your approach to high- vs. low-context preferences builds trust and clarity.
What is the most effective way to build long-term trust with key stakeholders?
Answer: Consistently follow through on commitments, communicate proactively, and be transparent about challenges
Trust is built through a track record of reliability, honest communication, and proactive transparency — not compliance or social gestures.