COM Stakeholder Communication 3

Question 1

When presenting operational KPIs to a board of directors, an operations manager should prioritize:

Accepted Answer

Three to five key metrics tied directly to strategic objectives

Answer

Board presentations should focus on a small number of strategically aligned metrics to enable informed governance decisions.

Question 2

A stakeholder repeatedly misinterprets written communications from the operations team. The BEST corrective action is to:

Accepted Answer

Shift to more synchronous communication formats such as calls or meetings

Answer

When written communication repeatedly causes misunderstanding, switching to synchronous formats allows real-time clarification.

Question 3

Which stakeholder communication practice BEST supports psychological safety during change initiatives?

Accepted Answer

Providing transparent, two-way communication that invites questions and acknowledges uncertainty

Answer

Transparent, bidirectional communication reduces anxiety and builds trust by giving stakeholders voice during uncertain transitions.

Question 4

In operations management, a 'communication register' is used to:

Accepted Answer

Record what information was communicated, to whom, when, and through which channel

Answer

A communication register provides an auditable trail of stakeholder communications, supporting accountability and continuity.

Question 5

An operations manager must communicate bad news—such as a missed production target—to external customers. The BEST approach is to:

Accepted Answer

Proactively communicate the issue, its impact, and recovery timeline

Answer

Proactive disclosure with a clear recovery plan preserves trust more effectively than delayed or minimized communication.

(COM) Certified Operations Manager Practice Test