COM COM Quality Management & Control

Question 1

Which quality management philosophy emphasizes continuous improvement through small, incremental changes involving all employees?

Accepted Answer

Kaizen

Answer

Six Sigma

Answer

Total Quality Management

Answer

ISO 9001

Question 2

In quality control, what does a control chart primarily help operations managers monitor?

Accepted Answer

Process variation over time

Answer

Employee performance ratings

Answer

Customer satisfaction scores

Answer

Budget expenditures

Question 3

What is the primary purpose of a Quality Management System (QMS) in an operations environment?

Accepted Answer

Ensure consistent product/service quality and continuous improvement

Answer

Reduce headcount

Answer

Increase production speed only

Answer

Eliminate all defects immediately

Question 4

Which defect rate is associated with Six Sigma quality performance?

Accepted Answer

3.4 defects per million opportunities

Answer

34 defects per million opportunities

Answer

3.4 defects per thousand opportunities

Answer

340 defects per million opportunities

Question 5

What is the purpose of a Pareto chart in quality management?

Accepted Answer

Identify the most significant causes of defects or problems

Answer

Track employee attendance

Answer

Schedule production shifts

Answer

Monitor inventory levels

Question 6

In the DMAIC methodology used in Six Sigma, what does the 'M' stand for?

Accepted Answer

Measure

Answer

Manage

Answer

Monitor

Answer

Modify