COM Stakeholder Communication 2

Question 1

A project manager discovers that two key stakeholders have conflicting expectations about the project timeline. What is the BEST first step?

Accepted Answer

Facilitate a joint meeting to surface and align expectations

Answer

Facilitating a joint meeting allows both stakeholders to surface their concerns and work toward a mutually agreed timeline.

Question 2

Which communication channel is MOST appropriate for delivering complex technical reports to senior executives?

Accepted Answer

Executive summary with key metrics and visual dashboards

Answer

Senior executives typically need concise, visual summaries that highlight key metrics rather than detailed technical documentation.

Question 3

In stakeholder communication planning, what does a RACI matrix primarily help operations managers determine?

Accepted Answer

Who receives, approves, contributes to, and stays informed about communications

Answer

A RACI matrix identifies who is Responsible, Accountable, Consulted, and Informed for each communication or decision.

Question 4

An operations manager needs to communicate a significant process change that will affect daily workflows for 200 employees. Which approach is MOST effective?

Accepted Answer

Use a cascading communication plan starting with supervisors who then inform their teams

Answer

A cascading approach ensures consistent messaging while allowing supervisors to address team-specific concerns at each level.

Question 5

Which metric BEST measures the effectiveness of stakeholder communication in an operations context?

Accepted Answer

Stakeholder satisfaction scores and reduction in miscommunication-related rework

Answer

Satisfaction scores and reduction in rework directly measure whether communication is achieving its goal of alignment and understanding.

(COM) Certified Operations Manager Practice Test

(COM) Certified Operations Manager Practice Test

COM Stakeholder Communication 2