COM Operations Strategy & Planning 3

Question 1

Which tool is commonly used to translate high-level strategic goals into measurable operational objectives across four perspectives: financial, customer, internal process, and learning?

Accepted Answer

Balanced Scorecard

Answer

The Balanced Scorecard links strategic objectives to operational metrics across four perspectives, ensuring strategy execution at all levels.

Question 2

In aggregate production planning, the 'chase strategy' refers to:

Accepted Answer

Adjusting production output to match demand fluctuations by hiring and firing

Answer

The chase strategy matches production rate to demand by varying workforce size, avoiding inventory buildup but increasing hiring costs.

Question 3

What is the primary purpose of a Sales and Operations Planning (S&OP) process?

Accepted Answer

To align supply capability with demand forecasts across business functions

Answer

S&OP integrates sales, marketing, finance, and operations plans to balance supply and demand and support business strategy.

Question 4

A company that adopts a 'make-to-order' (MTO) production strategy typically experiences:

Accepted Answer

Low finished goods inventory and longer customer lead times

Answer

MTO production begins only after a customer order is received, reducing inventory risk but extending the time customers wait for delivery.

Question 5

Which concept describes the point in a supply chain where a customer order first influences production or procurement decisions?

Accepted Answer

Customer order decoupling point

Answer

The customer order decoupling point separates forecast-driven upstream activities from order-driven downstream activities in a supply chain.

(COM) Certified Operations Manager Practice Test

(COM) Certified Operations Manager Practice Test

COM Operations Strategy & Planning 3