COM Leadership & Team Management 3

Question 1

Which method is BEST for identifying high-potential employees to develop for future leadership roles in operations?

Accepted Answer

9-box talent grid assessment

Answer

The 9-box grid evaluates both current performance and future potential, making it a standard tool for succession planning.

Question 2

An Operations Manager wants to build psychological safety on the team. Which behavior BEST fosters this environment?

Accepted Answer

Encouraging team members to speak up without fear of retribution

Answer

Psychological safety, as defined by Amy Edmondson, requires that team members feel safe to speak up, take risks, and admit errors.

Question 3

When delegating a complex task, what information is MOST critical for the Operations Manager to communicate?

Accepted Answer

Expected outcomes, deadlines, and authority boundaries

Answer

Effective delegation requires clarity on what must be achieved, when, and how much decision-making authority the employee has.

Question 4

A team achieves a major operational milestone. According to Maslow's hierarchy, recognizing this achievement primarily addresses which need?

Accepted Answer

Esteem needs

Answer

Recognition and achievement address esteem needs, which include self-respect, status, and acknowledgment from others.

Question 5

Which leadership approach involves setting clear goals and rewarding or correcting performance based on results?

Accepted Answer

Transactional leadership

Answer

Transactional leadership uses contingent reward and management-by-exception to motivate performance toward defined targets.

(COM) Certified Operations Manager Practice Test