COM Leadership & Team Management 2

Question 1

A team member consistently underperforms despite receiving feedback. Which management approach should an Operations Manager prioritize first?

Accepted Answer

A structured performance improvement plan (PIP)

Answer

A structured PIP provides clear expectations, timelines, and support mechanisms before escalating to termination.

Question 2

Which leadership style is MOST effective when managing a highly skilled and self-motivated operations team?

Accepted Answer

Delegative (Laissez-faire)

Answer

Delegative leadership works best with experienced, motivated teams who can self-direct without constant supervision.

Question 3

During a major operational crisis, an Operations Manager must make a rapid decision with incomplete information. This is best described as:

Accepted Answer

Decision-making under uncertainty

Answer

Decision-making under uncertainty involves choosing actions despite incomplete data, relying on experience and available evidence.

Question 4

An Operations Manager notices low morale on the production floor. Which Herzberg hygiene factor is MOST likely contributing if employees complain about working conditions?

Accepted Answer

Physical work environment

Answer

In Herzberg's two-factor theory, physical work conditions are hygiene factors whose absence causes dissatisfaction.

Question 5

A cross-functional team is experiencing conflict over resource allocation. The most effective conflict resolution approach for an Operations Manager is:

Accepted Answer

Facilitating a collaborative problem-solving session

Answer

Collaborative problem-solving addresses root causes and builds buy-in by involving all stakeholders in finding a solution.

(COM) Certified Operations Manager Practice Test

(COM) Certified Operations Manager Practice Test

COM Leadership & Team Management 2