COM Core Responsibilities 5

Question 1

An office manager is tasked with reducing paper waste. Which initiative would have the GREATEST impact?

Accepted Answer

Implementing a digital document management system and defaulting to electronic approvals

Answer

Digitizing documents and approvals eliminates the need for paper at the process level rather than just managing its disposal.

Question 2

Which of the following BEST defines span of control in an organizational context?

Accepted Answer

The number of direct reports a manager is responsible for supervising

Answer

Span of control refers to how many direct reports a manager supervises, affecting organizational efficiency.

Question 3

A client visits the office unexpectedly while the executive they scheduled to meet is in a critical call. What should the office manager do?

Accepted Answer

Greet the client professionally, offer refreshments, notify the executive discreetly, and provide an estimated wait time

Answer

Professional hospitality and discrete notification balance the client's experience with the executive's commitments.

Question 4

Which financial report summarizes the revenues, expenses, and net income or loss of a business over a specific period?

Accepted Answer

Income statement

Answer

The income statement (also called profit and loss statement) reports revenues and expenses over a defined period.

Question 5

An office manager wants to ensure that confidential HR records are protected. Which practice is MOST appropriate?

Accepted Answer

Restricting access to HR records to authorized personnel only, with a secure storage system

Answer

Restricting access to authorized personnel protects employee privacy and ensures regulatory compliance.

(COM) Certified Office Manager Practice Test