COM COM Quality Management & Control 1

Question 1

Which quality management philosophy emphasizes continuous improvement through small, incremental changes involving all employees?

Accepted Answer

Kaizen

Answer

Kaizen is a Japanese philosophy focused on continuous, incremental improvement with participation from all levels of the organization.

Question 2

In quality control, what does a control chart primarily help operations managers monitor?

Accepted Answer

Process variation over time

Answer

Control charts are statistical tools used to monitor process variation over time and distinguish between common cause and special cause variation.

Question 3

What is the primary purpose of a Quality Management System (QMS) in an operations environment?

Accepted Answer

Ensure consistent product/service quality and continuous improvement

Answer

A QMS provides a structured framework to ensure consistent quality delivery, meet customer requirements, and drive ongoing improvement.

Question 4

Which defect rate is associated with Six Sigma quality performance?

Accepted Answer

3.4 defects per million opportunities

Answer

Six Sigma quality means achieving no more than 3.4 defects per million opportunities, representing near-perfect process performance.

Question 5

What is the purpose of a Pareto chart in quality management?

Accepted Answer

Identify the most significant causes of defects or problems

Answer

A Pareto chart displays defect categories in descending order of frequency to help managers focus on the 20% of causes responsible for 80% of problems.

(COM) Certified Operations Manager Practice Test

(COM) Certified Operations Manager Practice Test

COM COM Quality Management & Control 1