COM COM Quality Management & Control 2

Question 1

What is the primary goal of Statistical Process Control (SPC) in manufacturing operations?

Accepted Answer

Detect and prevent process deviations before defects occur

Answer

SPC uses statistical methods to monitor and control processes in real time, allowing managers to detect problems before defective products are produced.

Question 2

Which quality tool uses a fishbone diagram structure to identify root causes of a problem?

Accepted Answer

Ishikawa (cause-and-effect) diagram

Answer

The Ishikawa (or fishbone) diagram organizes potential causes of a problem into categories such as people, process, equipment, and environment.

Question 3

Cost of Quality (CoQ) includes which two major categories?

Accepted Answer

Cost of conformance and cost of non-conformance

Answer

CoQ is divided into cost of conformance (prevention and appraisal) and cost of non-conformance (internal and external failure costs).

Question 4

What does 'first pass yield' (FPY) measure in quality management?

Accepted Answer

Percentage of units completing a process correctly without rework

Answer

First pass yield measures the percentage of units that pass through a process correctly on the first attempt without requiring rework or scrapping.

Question 5

Which certification framework is most commonly used by US operations managers to demonstrate quality management system compliance?

Accepted Answer

ISO 9001

Answer

ISO 9001 is the internationally recognized quality management standard used by organizations to demonstrate consistent quality and customer satisfaction.

(COM) Certified Operations Manager Practice Test

(COM) Certified Operations Manager Practice Test

COM COM Quality Management & Control 2