CNA Resident's Rights 1 4 — Questions and Answers
Question 1: A physical restraint may ONLY be used when:
- A staff member finds it more convenient for care
- It is ordered by a physician and required for the resident's safety (Correct answer)
- A family member requests it to prevent falls
- The resident is disruptive to other residents
Correct answer: It is ordered by a physician and required for the resident's safety
Physical restraints require a physician's order, must be the least restrictive option, and must be used only when necessary for the resident's safety.
Question 2: A nursing aide borrows $20 from a resident, promising to pay it back. This is an example of:
- Acceptable behavior if the resident offered voluntarily
- Financial abuse and a violation of the resident's rights (Correct answer)
- A minor boundary issue that requires only a verbal warning
- Legal as long as the nurse supervisor approves
Correct answer: Financial abuse and a violation of the resident's rights
Any financial transaction between staff and residents constitutes financial abuse and is strictly prohibited regardless of the resident's apparent willingness.
Question 3: When a resident files a grievance against the facility, the facility is required to:
- Dismiss the grievance if no witnesses can confirm the complaint
- Investigate promptly and inform the resident of the outcome (Correct answer)
- Wait until the next care plan meeting to address the issue
- Report the grievance only if it involves physical harm
Correct answer: Investigate promptly and inform the resident of the outcome
Residents have the right to voice grievances without fear of retaliation, and facilities must investigate and respond to all complaints in a timely manner.
Question 4: A CNA raises their voice and calls a resident a derogatory name. This constitutes:
- Acceptable frustration management if the resident was being difficult
- Verbal abuse, which violates the resident's right to be free from abuse (Correct answer)
- A minor incident that does not need to be reported
- Only a problem if the resident formally complains
Correct answer: Verbal abuse, which violates the resident's right to be free from abuse
Verbal abuse — including demeaning language or raising one's voice at a resident — is a form of abuse that violates resident rights and must be reported.
Question 5: If a facility needs to discharge a resident, how much advance written notice is typically required (under OBRA) for non-emergency situations?
- 24 hours
- 30 days (Correct answer)
- 7 days
- 60 days
Correct answer: 30 days
OBRA requires facilities to provide at least 30 days advance written notice before a non-emergency transfer or discharge.
Question 6: A resident was hospitalized and now wants to return to the nursing facility. Generally, the resident has the right to:
- Return only if a new bed is available in any room
- Return to the same room if it is still available (Correct answer)
- Return only if family approves the readmission
- Forfeit their placement after any hospitalization over 3 days
Correct answer: Return to the same room if it is still available
Residents generally have the right to return to their same bed or room after hospitalization if it is still available.
Question 7: A resident tells a CNA that another staff member hit them. The CNA should FIRST:
- Investigate the claim independently before reporting
- Report the allegation immediately to the supervisor (Correct answer)
- Encourage the resident to speak directly with the staff member
- Document the claim at the end of the shift
Correct answer: Report the allegation immediately to the supervisor
Allegations of abuse must be reported immediately to the supervisor — delay can put the resident at continued risk and violates mandatory reporting obligations.
CNA Resident's Rights 1 4
A physical restraint may ONLY be used when: