Communication And Interpersonal Skills 4 Flashcards

A resident tells the CNA they feel like 'no one cares.' The BEST response is:

Answer: 'I can hear that you're feeling lonely. Can you tell me more?'

Reflecting the resident's feelings and inviting further conversation is a therapeutic response that validates their experience.

Cultural competence in communication means:

Answer: Adjusting communication to respect cultural differences and preferences

Cultural competence requires adapting communication and care practices to honor each resident's unique cultural background.

During handoff report, the CNA should communicate which of the following?

Answer: Changes in the resident's condition, mood, and any concerns

Handoff communication must include relevant changes in condition, mood, and outstanding concerns to ensure continuity of care.

A resident appears to be in pain but denies it when asked. The CNA should:

Answer: Observe nonverbal cues and report observations to the nurse

Nonverbal pain cues such as grimacing or guarding should be observed and reported even when the resident denies pain.

Which of the following is an example of a CLOSED question?

Answer: 'Are you in pain right now?'

Closed questions require a yes or no answer and limit the amount of information the patient can share.

When a resident becomes verbally aggressive toward the CNA, the FIRST action should be to:

Answer: Stay calm, speak softly, and give the resident space

Remaining calm, using a soft voice, and providing personal space are de-escalation strategies for verbal aggression.

Informed consent in resident care means the resident has the right to:

Answer: Receive information and agree or refuse before care is provided

Informed consent requires that residents receive enough information to make a voluntary, knowledgeable decision about their care.