Communication And Interpersonal Skills 4 Flashcards
7 cards from real CNA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication And Interpersonal Skills 4 flashcards as text
A patient who speaks limited English becomes frustrated during care. What is the BEST first step?
Answer: Request a trained medical interpreter
A trained medical interpreter ensures accurate communication and protects patient rights and safety.
When a resident says 'I don't want to talk right now,' the CNA should:
Answer: Respect the request and offer to return later
Respecting a resident's wish for privacy honors their autonomy and builds trust.
Which behavior demonstrates empathy during resident interactions?
Answer: Saying 'I understand how hard that must feel for you'
Acknowledging a resident's feelings with a validating statement demonstrates empathic communication.
A CNA overhears two coworkers gossiping about a resident. The appropriate response is to:
Answer: Remind coworkers that resident information is confidential
Gossiping about residents violates confidentiality and professional standards; CNAs should address it directly.
A resident constantly rings the call light for minor requests. The BEST approach is to:
Answer: Round frequently and proactively address common needs
Proactive rounding addresses needs before they escalate and reduces unnecessary call light use.
When communicating with a resident who has aphasia, the CNA should:
Answer: Allow extra time and use simple yes/no questions
Residents with aphasia benefit from simple questions and extra response time to communicate effectively.
A resident's family member demands to see the medical chart. The CNA should:
Answer: Direct the family member to the charge nurse
CNAs are not authorized to release medical records; this must be handled by nursing or administration per HIPAA.