Communication and Interpersonal Skills 1 Flashcards

During a handoff report, which type of communication is most important for resident safety?

Answer: Clear, structured SBAR or similar standardized reporting

Standardized communication formats like SBAR reduce errors during care transitions by ensuring critical information is consistently shared.

A resident is visibly crying but says 'I'm fine' when asked. The BEST response is:

Answer: Sit with the resident, acknowledge the emotion, and offer to listen

Sitting with the resident and acknowledging the visible distress opens the door to honest communication.

Which statement by a CNA demonstrates professional communication with a supervisor?

Answer: 'I have a concern about Mr. Smith's care I'd like to discuss.'

Professional communication is direct, respectful, and focused on resident care rather than blame.

When a resident uses a communication board, the CNA should:

Answer: Allow adequate time for the resident to point to symbols or words

Communication boards require patience and time to allow residents with speech impairments to express themselves fully.

A resident from a different cultural background declines eye contact during conversations. The CNA should:

Answer: Recognize this may be a cultural norm and adapt accordingly

Eye contact norms vary across cultures, and culturally competent care requires adapting communication without judgment.

Which action helps build a trusting relationship with a resident over time?

Answer: Consistently following through on commitments and being honest

Consistency and honesty are the foundation of trust in any therapeutic relationship.

A resident tells the CNA they want to leave the facility. The CNA should:

Answer: Listen, notify the nurse, and document the statement without restraining the resident

The CNA must report the concern to nursing immediately while respecting the resident's right to be heard and not using unauthorized restraint.