Communication and Interpersonal Skills 1 Flashcards
7 cards from real CNA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication and Interpersonal Skills 1 flashcards as text
A resident who speaks limited English becomes upset during care. What is the BEST first action?
Answer: Request a professional interpreter or use a translation aid
Professional interpreters ensure accurate communication and protect patient rights; using untrained family members can compromise privacy and accuracy.
When a resident repeatedly asks the same question, the CNA should:
Answer: Answer calmly and patiently each time without showing frustration
Cognitive changes such as dementia cause repetitive questioning; responding with patience each time validates the resident and maintains trust.
Which action demonstrates therapeutic touch during resident care?
Answer: Gently holding a distressed resident's hand after asking permission
Therapeutic touch with consent provides comfort and reassurance while respecting the resident's autonomy.
A resident's family member asks the CNA about test results. The CNA should:
Answer: Refer the family member to the nurse or physician
CNAs are not authorized to interpret or share medical test results; this falls within the nurse's or physician's scope.
Which nonverbal behavior signals that a CNA is actively listening to a resident?
Answer: Making intermittent eye contact and nodding appropriately
Eye contact and nodding show engagement and encourage the resident to continue communicating.
A resident refuses to discuss a personal concern in front of a roommate. The CNA should:
Answer: Offer to move to a private area or draw the curtain
Providing privacy respects confidentiality and encourages open communication.
When a CNA uses the word 'we' as in 'We need to take our bath now,' this is considered:
Answer: Elderspeak and potentially demeaning
Using 'we' in this context is a form of elderspeak that treats adults like children and can diminish dignity.