Patient Communication Flashcards

A hearing-impaired patient who reads lips arrives for a draw. Which practice improves communication most?

Answer: Face the patient directly in good lighting and speak clearly at a normal pace

Lip readers need to see the speaker's face clearly, and normal articulation is easier to read than exaggerated speech.

Which instruction is appropriate for a patient scheduled for a fasting lipid panel?

Answer: Fast for 9-12 hours, though water is allowed

A standard fasting lipid panel requires 9-12 hours without food or caloric drinks, and water is allowed.

A patient becomes verbally hostile in the drawing station. What is the best first response?

Answer: Stay calm, use a low, steady voice, acknowledge their frustration, and keep a safe exit path

De-escalation relies on calm tone, empathy, and personal safety awareness.

When collecting from a 6-year-old child, which communication approach is most effective?

Answer: Use simple, honest language at the child's level and involve the parent for comfort

Honest, age-appropriate explanations build trust, and a parent's presence reduces anxiety.

A patient asks why a second tube must be drawn after the first specimen was hemolyzed. What is the best explanation?

Answer: "Some red cells broke in the first sample, which can affect the results, so we need a fresh sample to make sure they're accurate."

A brief, honest explanation in plain language keeps the patient's trust without blaming others.

Which nonverbal behavior is most likely to convey respect to a patient?

Answer: Appropriate eye contact and an open, relaxed posture

Open posture and appropriate eye contact signal attentiveness and respect.

A patient asks about the purpose of a test the physician ordered. Which reply stays within the technologist's scope?

Answer: Give a general description of what the test measures and refer specific questions about their condition to the provider

General test information is acceptable, but discussing diagnosis or clinical meaning belongs to the provider.