CMM Technology & Digital Government 5

Question 1

Which type of attack involves flooding a city's public-facing website with traffic to make it inaccessible to residents?

Accepted Answer

Distributed Denial of Service (DDoS)

Answer

A DDoS attack overwhelms a server with massive volumes of traffic from multiple sources, rendering the targeted website or service unavailable to legitimate users.

Question 2

A municipality wants to use predictive analytics to allocate code enforcement resources more efficiently. What type of data would be MOST useful as input?

Accepted Answer

Historical violation records, property age, and complaint density by location

Answer

Historical violation data combined with property characteristics and complaint patterns enables predictive models to identify high-risk areas for proactive enforcement.

Question 3

Under the Government Records Access and Management Act (GRAMA) and similar state public records laws, how should local governments treat electronic records?

Accepted Answer

Electronic records are subject to the same retention and disclosure rules as paper records

Answer

Public records laws treat electronic records equivalently to paper records, requiring the same retention schedules, disclosure rules, and preservation standards.

Question 4

Which strategy helps municipalities reduce the risk of vendor lock-in when procuring technology systems?

Accepted Answer

Requiring open standards, interoperability, and data portability in contracts

Answer

Requiring open standards and data portability ensures the municipality can switch vendors or integrate other systems without being trapped by proprietary formats.

Question 5

A city is piloting an artificial intelligence chatbot for resident services. Which governance step is MOST important before public launch?

Accepted Answer

Conducting a bias audit and establishing human escalation pathways

Answer

Before deploying AI in public-facing services, municipalities must audit for bias and ensure residents can escalate to a human agent when the AI fails or provides inaccurate information.

(CMM) Certified Municipal Manager Practice Test

(CMM) Certified Municipal Manager Practice Test

CMM Technology & Digital Government 5