CMM Strategic Planning & Performance Management

Question 1

Which document typically serves as the foundational long-range guide for a municipality's physical development, land use, and growth patterns?

Accepted Answer

Comprehensive plan

Answer

Capital improvement program

Answer

Operating budget

Answer

Strategic action plan

Question 2

In the SWOT analysis framework used in municipal strategic planning, what does the 'T' represent?

Accepted Answer

Threats

Answer

Targets

Answer

Timelines

Answer

Tactics

Question 3

A city council adopts a resolution directing the city manager to develop a five-year strategic plan. Which step should occur FIRST in the planning process?

Accepted Answer

Conduct an environmental scan

Answer

Draft goals and objectives

Answer

Identify funding sources

Answer

Hire a consulting firm

Question 4

Which performance measurement framework organizes metrics into four perspectives: financial, customer, internal processes, and learning & growth?

Accepted Answer

Balanced scorecard

Answer

Logic model

Answer

GASB Statement 34

Answer

Benchmarking dashboard

Question 5

A municipality wants to compare its service costs and quality against similar-sized cities. This practice is best described as:

Accepted Answer

Benchmarking

Answer

Gap analysis

Answer

Regression analysis

Answer

Trend forecasting

Question 6

In strategic planning, an 'outcome measure' differs from an 'output measure' in that it tracks:

Accepted Answer

The actual impact or change produced by services

Answer

The volume of services delivered

Answer

The cost per unit of service

Answer

The number of staff hours worked

Question 7

Which element of a well-written strategic goal statement is described by the acronym 'SMART'?

Accepted Answer

Specific, Measurable, Achievable, Relevant, Time-bound

Answer

Strategic, Measurable, Actionable, Relevant, Timely

Answer

Systematic, Manageable, Attainable, Realistic, Targeted

Answer

Strategic, Monitored, Assigned, Resourced, Tracked