A municipality adopts a level-of-service (LOS) standard stating that 90% of pothole repair requests will be completed within 48 hours. This standard primarily serves to:
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A
Justify increased staffing in the public works department
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B
Provide a measurable benchmark for citizen expectations and operational accountability
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C
Satisfy state DOT requirements for local road maintenance funding
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D
Establish a legal defense against tort claims from vehicle damage