CMM CMM Human Resources & Workforce Management

Question 1

What is the primary purpose of a staffing plan in building maintenance management?

Accepted Answer

To determine the number and types of workers needed to meet operational demands

Answer

To schedule equipment inspections

Answer

To track employee vacation days

Answer

To list subcontractor contact information

Question 2

Which training approach is MOST effective for teaching maintenance technicians a new equipment repair procedure?

Accepted Answer

Hands-on demonstration followed by supervised practice

Answer

Distributing a written manual only

Answer

Online video without follow-up

Answer

Posting a notice on the bulletin board

Question 3

Under the Fair Labor Standards Act (FLSA), maintenance employees classified as non-exempt must receive overtime pay at what rate for hours worked beyond 40 per week?

Accepted Answer

1.5× their regular rate

Answer

1.0× their regular rate

Answer

1.25× their regular rate

Answer

2.0× their regular rate

Question 4

A maintenance supervisor notices a pattern of repeated absenteeism in one technician. What is the BEST first step?

Accepted Answer

Document the absences and schedule a private counseling meeting

Answer

Immediately terminate the employee

Answer

Ignore it and adjust the schedule

Answer

Reassign the employee without discussion

Question 5

What does a job hazard analysis (JHA) primarily help a maintenance manager accomplish?

Accepted Answer

Identify and mitigate risks associated with specific maintenance tasks before work begins

Answer

Calculate overtime costs

Answer

Track parts inventory

Answer

Schedule preventive maintenance intervals

Question 6

Which performance evaluation method requires a maintenance manager to rank all employees from highest to lowest performer?

Accepted Answer

Forced ranking

Answer

Behaviorally anchored rating scale (BARS)

Answer

360-degree feedback

Answer

Management by objectives (MBO)