CMM CMM Human Resources & Workforce Management 1 — Questions and Answers
Question 1: What is the primary purpose of a staffing plan in building maintenance management?
- To schedule equipment inspections
- To determine the number and types of workers needed to meet operational demands (Correct answer)
- To track employee vacation days
- To list subcontractor contact information
Correct answer: To determine the number and types of workers needed to meet operational demands
A staffing plan identifies the workforce requirements—headcount, skills, and scheduling—needed to maintain building operations effectively.
Question 2: Which training approach is MOST effective for teaching maintenance technicians a new equipment repair procedure?
- Distributing a written manual only
- Hands-on demonstration followed by supervised practice (Correct answer)
- Online video without follow-up
- Posting a notice on the bulletin board
Correct answer: Hands-on demonstration followed by supervised practice
Hands-on demonstration with supervised practice ensures technicians can perform procedures correctly and safely before working independently.
Question 3: Under the Fair Labor Standards Act (FLSA), maintenance employees classified as non-exempt must receive overtime pay at what rate for hours worked beyond 40 per week?
- 1.0× their regular rate
- 1.25× their regular rate
- 1.5× their regular rate (Correct answer)
- 2.0× their regular rate
Correct answer: 1.5× their regular rate
The FLSA requires that non-exempt employees receive at least 1.5 times their regular rate of pay for all hours worked over 40 in a workweek.
Question 4: A maintenance supervisor notices a pattern of repeated absenteeism in one technician. What is the BEST first step?
- Immediately terminate the employee
- Document the absences and schedule a private counseling meeting (Correct answer)
- Ignore it and adjust the schedule
- Reassign the employee without discussion
Correct answer: Document the absences and schedule a private counseling meeting
Documenting absences and conducting a private counseling meeting addresses the issue professionally while giving the employee an opportunity to explain and improve.
Question 5: What does a job hazard analysis (JHA) primarily help a maintenance manager accomplish?
- Calculate overtime costs
- Identify and mitigate risks associated with specific maintenance tasks before work begins (Correct answer)
- Track parts inventory
- Schedule preventive maintenance intervals
Correct answer: Identify and mitigate risks associated with specific maintenance tasks before work begins
A JHA systematically reviews each step of a task to identify hazards and determine controls, reducing the likelihood of workplace injuries.
Question 6: Which performance evaluation method requires a maintenance manager to rank all employees from highest to lowest performer?
- Behaviorally anchored rating scale (BARS)
- Forced ranking (Correct answer)
- 360-degree feedback
- Management by objectives (MBO)
Correct answer: Forced ranking
Forced ranking requires managers to order all employees by performance, ensuring differentiation but sometimes creating a competitive rather than collaborative culture.
CMM CMM Human Resources & Workforce Management 1
What is the primary purpose of a staffing plan in building maintenance management?