Human Resources Management Flashcards

Which of the following best describes the purpose of an Employee Assistance Program (EAP) in a medical practice?

Answer: To provide confidential counseling and support services for personal or work-related problems

EAPs offer confidential assessment, short-term counseling, and referral services to help employees address personal problems that may affect job performance.

A medical practice manager is classifying a new position as exempt under the FLSA. Which test must be applied?

Answer: The duties test and salary basis test

FLSA exemptions require that employees meet both a minimum salary threshold (salary basis test) and perform specific types of duties (duties test) to be classified as exempt.

A new hire in the billing department inadvertently gains access to patient financial data beyond their job scope. This is BEST addressed through:

Answer: Role-based access controls and a formal access review process

Role-based access controls restrict system access based on job function, and regular access reviews ensure employees only access data necessary for their roles.

Which federal law requires employers with 100 or more employees to provide 60 days' advance notice before a plant closing or mass layoff?

Answer: WARN Act

The Worker Adjustment and Retraining Notification (WARN) Act requires covered employers to give 60 days' notice before qualifying plant closings or mass layoffs.

In a medical practice, an effective onboarding program should extend for at least how long to maximize new employee retention and performance?

Answer: 90 days to one year

Research shows that structured onboarding programs extending 90 days to one year significantly improve new employee retention, engagement, and time to full productivity.

A medical practice manager wants to address high voluntary turnover among medical assistants. Which HR strategy DIRECTLY targets retention?

Answer: Conducting stay interviews to identify and address employee concerns proactively

Stay interviews proactively identify why employees stay or might leave, allowing managers to address concerns before employees decide to resign.

Which of the following is an example of an intrinsic reward in employee motivation within a medical office?

Answer: A sense of accomplishment from helping patients recover

Intrinsic rewards come from within the individual, such as personal satisfaction, a sense of purpose, or fulfillment derived from the work itself.