CMM Strategic Planning & Organizational Development Flashcards

Which strategic planning tool analyzes an organization's internal strengths and weaknesses alongside external opportunities and threats?

Answer: SWOT analysis

SWOT analysis is the standard framework for evaluating internal and external factors to guide strategic planning in healthcare organizations.

In healthcare strategic planning, a 'mission statement' primarily serves to:

Answer: Articulate the organization's core purpose and reason for existence

A mission statement defines why the organization exists and what it fundamentally aims to accomplish for its patients and community.

A medical manager conducting an environmental scan would MOST likely use which technique to assess external market trends?

Answer: PESTLE analysis

PESTLE analysis examines Political, Economic, Social, Technological, Legal, and Environmental factors affecting the organization externally.

Which organizational structure places clinical department heads reporting directly to a single chief executive without intermediate management layers?

Answer: Flat (horizontal) structure

A flat organizational structure minimizes management layers, allowing department heads direct access to senior leadership for faster decision-making.

When implementing a new strategic initiative, a medical manager should FIRST:

Answer: Communicate the vision and engage stakeholders

Stakeholder engagement and vision communication must precede implementation to build buy-in and alignment across the organization.

A 'balanced scorecard' in healthcare organizations typically measures performance across how many perspectives?

Answer: Four

The balanced scorecard framework uses four perspectives: financial, customer, internal processes, and learning and growth.