CMM Strategic Planning & Organizational Development Flashcards

A medical manager using 'benchmarking' would compare their organization's performance PRIMARILY against:

Answer: Best-practice organizations or industry standards

Benchmarking involves comparing performance metrics against industry leaders or established standards to identify improvement opportunities.

Which organizational development intervention is designed to improve team communication and collaboration through structured off-site activities?

Answer: Team-building interventions

Team-building interventions use structured exercises and facilitated sessions to strengthen interpersonal relationships and group cohesion.

In a matrix organizational structure common in large healthcare systems, an employee MOST likely reports to:

Answer: Both a functional manager and a project/program manager

Matrix structures create dual reporting relationships where employees are accountable to both a functional department head and a project or service-line manager.

When a healthcare organization pursues a 'differentiation strategy,' it primarily seeks to:

Answer: Provide unique, high-value services that distinguish it from competitors

A differentiation strategy focuses on offering distinctive services or superior quality that justifies premium positioning in the market.

A medical manager developing KPIs should ensure they are SMART, meaning they are:

Answer: Specific, Measurable, Achievable, Relevant, Time-bound

SMART KPIs are Specific, Measurable, Achievable, Relevant, and Time-bound, ensuring clarity and accountability in performance tracking.

Force field analysis in strategic planning helps managers identify:

Answer: Driving forces that support change and restraining forces that oppose it

Kurt Lewin's force field analysis maps the forces pushing for change versus those resisting it, helping prioritize strategies to shift the balance.