CMM Strategic Planning & Organizational Development Flashcards

Which change management model uses stages of 'Unfreeze, Change, Refreeze' to guide organizational transitions?

Answer: Lewin's Change Model

Kurt Lewin's three-stage model describes unfreezing current behaviors, implementing change, and refreezing the new state as standard practice.

In strategic planning, a 'vision statement' differs from a mission statement in that it:

Answer: Projects the desired future state of the organization

A vision statement describes where the organization aspires to be in the future, providing direction and inspiration for strategic goals.

Which strategic tool maps an organization's activities to identify sources of competitive advantage in the healthcare market?

Answer: Value chain analysis

Value chain analysis, developed by Michael Porter, identifies primary and support activities that create value and competitive differentiation.

A medical manager notices a gap between current performance and strategic goals. The BEST initial step is to:

Answer: Conduct a gap analysis to identify root causes

Gap analysis systematically compares current state to the desired future state, identifying the specific areas needing targeted intervention.

In healthcare organizational development, 'succession planning' refers to:

Answer: Identifying and developing future leaders to fill key roles

Succession planning proactively identifies and prepares high-potential employees to assume critical leadership positions as they become vacant.

Which strategic planning horizon is MOST appropriate for a medical manager's operational plan?

Answer: 1–2 years

Operational plans typically cover 1–2 years with specific, measurable actions aligned to the longer-term strategic plan.