Quality Inspection Flashcards

A manager wants inspection scores that different inspectors will rate consistently. Which practice best improves inter-rater reliability?

Answer: Using a standardized checklist with written definitions for each score level

Clear written criteria for each rating level reduce subjective differences between inspectors.

In a facility with 400 restrooms, which approach gives a statistically useful quality picture without inspecting every room?

Answer: Inspecting a random sample of restrooms on a rotating schedule

Random, rotating sampling yields a representative estimate of overall quality while controlling labor cost.

An inspection finds a tripping hazard from a loose floor tile in a main corridor. What should happen first?

Answer: Secure the area or mark the hazard immediately and issue a priority work order

Life-safety deficiencies require immediate hazard control and priority corrective action, not routine scheduling.

What is the main purpose of a re-inspection after a deficiency has been corrected?

Answer: To verify the corrective action was completed and effective

Re-inspection closes the loop by confirming the deficiency was actually fixed.

A cleaning contract states that 95% of inspected items must pass each month. This requirement is best described as a:

Answer: Performance standard tied to the service level agreement

Measurable pass-rate targets in a contract are performance standards used to enforce the SLA.

Which tool is most useful for identifying the few deficiency types that cause most inspection failures?

Answer: Pareto chart

A Pareto chart ranks problem categories by frequency, highlighting the vital few that drive most failures.

Why should inspections occasionally be unannounced?

Answer: To observe the typical condition of the facility rather than a prepared one

Unannounced inspections show normal day-to-day performance instead of conditions staged for the inspector.