CMM Human Resources & Workforce Management Flashcards

What is the primary purpose of a staffing plan in building maintenance management?

Answer: To determine the number and types of workers needed to meet operational demands

A staffing plan identifies the workforce requirements—headcount, skills, and scheduling—needed to maintain building operations effectively.

Which training approach is MOST effective for teaching maintenance technicians a new equipment repair procedure?

Answer: Hands-on demonstration followed by supervised practice

Hands-on demonstration with supervised practice ensures technicians can perform procedures correctly and safely before working independently.

Under the Fair Labor Standards Act (FLSA), maintenance employees classified as non-exempt must receive overtime pay at what rate for hours worked beyond 40 per week?

Answer: 1.5× their regular rate

The FLSA requires that non-exempt employees receive at least 1.5 times their regular rate of pay for all hours worked over 40 in a workweek.

A maintenance supervisor notices a pattern of repeated absenteeism in one technician. What is the BEST first step?

Answer: Document the absences and schedule a private counseling meeting

Documenting absences and conducting a private counseling meeting addresses the issue professionally while giving the employee an opportunity to explain and improve.

What does a job hazard analysis (JHA) primarily help a maintenance manager accomplish?

Answer: Identify and mitigate risks associated with specific maintenance tasks before work begins

A JHA systematically reviews each step of a task to identify hazards and determine controls, reducing the likelihood of workplace injuries.

Which performance evaluation method requires a maintenance manager to rank all employees from highest to lowest performer?

Answer: Forced ranking

Forced ranking requires managers to order all employees by performance, ensuring differentiation but sometimes creating a competitive rather than collaborative culture.