CMCA - Certified Manager of Community Associations Ethics and Professional Conduct Questions and Answers Flashcards

A manager is offered a referral fee by a real estate agent for steering homeowners who want to sell. What does professional conduct require?

Answer: Avoid the arrangement or fully disclose it, because it may conflict with duties to the association and its members

Undisclosed referral fees tied to the manager's position create conflicts of interest and harm trust.

A manager notices a safety hazard, a broken stair railing, but the board has not approved repair funds. What is the ethical step?

Answer: Tell the board right away, take reasonable interim safety steps allowed by the management contract, and document everything

Managers should tell the board promptly about life-safety issues and act within their contractual authority to reduce immediate risk.

Which practice best shows transparency in the manager's relationship with the board?

Answer: Giving complete and accurate reports, including problems and variances

Ethical managers give the board timely, complete, and accurate information so it can make informed decisions.

A manager is asked to campaign for specific candidates in the association's board election. What is the appropriate stance?

Answer: Stay neutral and run the election impartially under the governing documents and law

Managers should stay impartial in association elections and administer them fairly.

A manager sees that a homeowner who is a friend has an overdue assessment. What should the manager do?

Answer: Apply the collection policy the same way as for every other owner

Fair and consistent enforcement of association policies is a core professional obligation, regardless of personal relationships.

A manager learns confidential information in executive session about a planned lawsuit against a contractor. A friend who works for that contractor asks what is going on. What should the manager do?

Answer: Keep the information confidential and say nothing about the association's legal plans

Information from executive session, especially about litigation, must stay confidential to protect the association's interests.

A manager is accused of violating the CMCA Standards of Professional Conduct. Which body reviews complaints about CMCA certificants?

Answer: The Community Association Managers International Certification Board (CAMICB)

CAMICB grants the CMCA credential and enforces its Standards of Professional Conduct, including the disciplinary process.