CMCA - Certified Manager of Community Associations Ethics and Professional Conduct Questions and Answers Flashcards

Under the CAMICB Code of Professional Ethics, a CMCA manager who receives a gift from a vendor the manager recommends to the board must:

Answer: Disclose the gift to the board and decline or return it to avoid a conflict of interest

The CAMICB Code requires managers to disclose any gifts, gratuities, or benefits received from vendors and to avoid situations where personal gain could conflict with the association's interests.

Maintaining client confidentiality as a community manager means:

Answer: Not disclosing non-public association records or homeowner information to third parties without authorization

Managers are ethically and often legally obligated to protect the confidential information of the association and its members, disclosing it only as authorized by the board or required by law.

A community manager who acts in a fiduciary capacity is required to:

Answer: Place the interests of the association and its members above personal gain

A fiduciary is legally and ethically required to act in the best interest of the party they serve, putting that interest above their own personal or financial interests.

If a manager discovers that a board member is misusing association funds, the manager's ethical obligation is to:

Answer: Report it to the board excluding the involved member and if necessary seek legal guidance

Managers have an ethical and potentially legal duty to report suspected financial misconduct to the board or appropriate authority and to seek legal advice about their obligations.

A community manager is approached by a homeowner who wants the manager to help them win a dispute against another homeowner. The manager should:

Answer: Explain that the manager serves the association as a whole and cannot advocate for one owner against another

The manager is employed by and serves the association as a whole, not individual homeowners. Taking sides in owner-vs-owner disputes would compromise neutrality and professional ethics.

Continuing education requirements for CMCA recertification primarily serve to:

Answer: Ensure managers stay current with evolving laws, best practices, and industry standards

Continuing education keeps certified managers current with changes in state law, industry best practices, and emerging issues in community association management.