CMCA - Certified Manager of Community Associations Ethics and Professional Conduct Questions and Answers Flashcards

A manager's CMCA credential has lapsed because of missed recertification requirements. How should the manager describe their credentials in a new proposal?

Answer: Leave CMCA off until the credential is reinstated

Misstating professional credentials violates professional conduct standards, so a lapsed designation must not be presented as current.

A management company gets volume rebates from an insurance broker for placing association policies. What is the ethical requirement?

Answer: Disclose the compensation arrangement to the client associations

Any compensation received from vendors in connection with association business must be disclosed to the client association.

At an open board meeting, an owner accuses the manager of incompetence in front of other residents. What is the most professional response?

Answer: Stay calm and courteous, acknowledge the concern, and follow the meeting's procedures for addressing it

Professional conduct calls for courtesy and objectivity even when the manager is criticized.

A manager wants to take on a new association client but lacks experience with that community's large high-rise mechanical systems. What is the ethical approach?

Answer: Disclose the gap and get the needed training, support, or qualified specialists

Managers should provide services within their competence or get appropriate expertise, and be honest about their qualifications.

The board president asks the manager to backdate meeting minutes so a past decision appears to have been made properly. What should the manager do?

Answer: Refuse to falsify records and suggest the board ratify the action properly at a meeting

Falsifying association records is dishonest and unethical, and the right fix is proper ratification by the board.

After leaving a management firm, a manager is approached by a former client association to manage it directly. What should the manager check first?

Answer: Any contract terms, such as non-solicitation clauses, and honor the legal obligations to the former employer

Ethical conduct includes honoring contractual commitments, such as non-solicitation agreements with former employers.

A manager notices that the association treasurer has made a large personal purchase with the association debit card. What is the manager's appropriate action?

Answer: Report it promptly to the full board following the association's financial controls

Managers must protect association assets and report apparent misuse to the board through proper channels.