CMC Estimating Procedures & Pricing Strategies 3

Question 1

During a pre-move survey, a consultant discovers the customer has a grand piano on the second floor with no staircase wide enough for standard removal. What should the consultant do?

Accepted Answer

Note the piano as requiring specialized hoisting service and adjust the estimate accordingly

Answer

When standard access is unavailable, consultants must note specialized hoisting or rigging requirements and price them as accessorial services in the estimate.

Question 2

A shipper's actual weight at destination is 8,200 lbs but the binding estimate was based on 7,500 lbs. On a binding estimate, how much does the shipper owe?

Accepted Answer

The binding estimate amount only, regardless of the higher actual weight

Answer

A binding estimate obligates the mover to the quoted price; the shipper pays the binding amount even when actual weight exceeds the estimate, as long as no additional services were added.

Question 3

What does a 'tariff' represent in the context of a moving company's pricing structure?

Accepted Answer

A published schedule of rates, charges, and service terms filed with or available to regulators

Answer

A tariff is a carrier's published document outlining all rates, rules, and charges, which serves as the basis for every estimate and invoice.

Question 4

A mover charges an additional $150 flight-of-stairs fee per flight above the first. A customer's items must travel up 3 flights. How much is the stair-carry surcharge?

Accepted Answer

$300

Answer

If the first flight is included and additional flights cost $150 each, 2 additional flights × $150 = $300.

Question 5

Which document must a mover provide to an interstate household goods customer at the time a written estimate is provided?

Accepted Answer

'Your Rights and Responsibilities When You Move' booklet

Answer

FMCSA requires movers to provide the 'Your Rights and Responsibilities When You Move' publication whenever a written estimate is given for an interstate household goods move.

(CMC) Certified Moving Consultant Practice Test

(CMC) Certified Moving Consultant Practice Test

CMC Estimating Procedures & Pricing Strategies 3