CMC Client Needs Assessment & Counseling 5

Question 1

A client asks what happens if the mover causes damage to their flooring during the move. What should the CMC explain?

Accepted Answer

The mover's liability for property damage and the process for filing a damage claim after the move

Answer

Clients should understand the mover's liability for third-party property damage and the proper claims process to set accurate expectations.

Question 2

A client discloses they have a gun safe weighing 800 lbs. What specialized assessment must the CMC conduct?

Accepted Answer

Confirm the gun safe is declared on the inventory and assess floor load capacity, access routes, and specialty equipment needed

Answer

Extremely heavy items require route and floor load assessment, plus specialty equipment like hydraulic dollies or skates, all of which must be pre-planned.

Question 3

When a client asks about the difference between Full Value Protection and Released Value, the CMC should explain that Released Value:

Accepted Answer

Offers minimal protection at no additional charge, typically at $0.60 per pound per article

Answer

Released Value is the default minimum valuation at $0.60/lb/article — it is free but provides very limited protection for high-value items.

Question 4

A client says they want to be present during the entire loading process. The CMC should:

Accepted Answer

Acknowledge the request, note any access or safety protocols the client should follow, and confirm with operations

Answer

Client presence during loading is a reasonable request; the CMC should accommodate it while communicating any safety protocols.

Question 5

During the counseling phase, what is the purpose of reviewing the Order for Service with the client?

Accepted Answer

To confirm all agreed-upon services, dates, and charges before work begins, ensuring mutual understanding

Answer

The Order for Service documents the agreed scope of work and protects both parties by establishing clear mutual expectations before the move.

(CMC) Certified Moving Consultant Practice Test

(CMC) Certified Moving Consultant Practice Test

CMC Client Needs Assessment & Counseling 5