CMC Client Needs Assessment & Counseling 2

Question 1

During a pre-move survey, a client mentions they have a 500-gallon fish tank. What is the consultant's FIRST priority?

Accepted Answer

Schedule a specialty vendor for the tank

Answer

Large aquariums require specialty vendors with proper equipment and expertise to disassemble, transport water/livestock safely, and reassemble.

Question 2

A client expresses anxiety about leaving their childhood home of 40 years. How should the CMC respond?

Accepted Answer

Acknowledge the emotional difficulty and allow the client to express feelings before proceeding

Answer

Effective counseling requires empathy; acknowledging emotions builds trust and helps the client feel supported throughout the process.

Question 3

Which question BEST helps a consultant determine whether a client needs full-service packing versus self-packing?

Accepted Answer

Do you have time, physical ability, and comfort to pack your own belongings?

Answer

Assessing the client's time, physical capability, and comfort level guides the appropriate service recommendation.

Question 4

A client wants to move a grand piano but lives in a third-floor walk-up at both origin and destination. What should the consultant do?

Accepted Answer

Assess staircase dimensions and inform the client of potential rigging or crane costs

Answer

Staircase access affects method and cost; the consultant must assess feasibility and communicate any specialty rigging requirements.

Question 5

During needs assessment, a client discloses they are going through a divorce and the move is court-ordered. What is the consultant's best approach?

Accepted Answer

Remain neutral, focus on service needs, and avoid taking sides

Answer

The CMC must remain professionally neutral in legally sensitive situations and focus on fulfilling the moving service safely.

(CMC) Certified Moving Consultant Practice Test