CMC Cargo Claim Filing & Resolution 3

Question 1

Under 49 CFR Part 370, how long does a carrier have to pay, deny, or make a settlement offer on a cargo claim after receiving all required documentation?

Accepted Answer

120 days

Answer

Once a carrier has all necessary claim documentation, federal regulations require disposition (payment, denial, or offer) within 120 days.

Question 2

A customer purchased Full Value Protection for their move. A flat-screen TV is damaged beyond repair. The mover's obligation is to:

Accepted Answer

Repair, replace with a like item, or pay the current market value

Answer

Full Value Protection requires the carrier to repair, replace with a like item of equal quality, or pay the current market replacement value.

Question 3

A shipper discovers concealed damage to a grandfather clock two weeks after delivery. Under federal rules, what is the deadline for filing a concealed damage claim?

Accepted Answer

9 months from the delivery date

Answer

Federal law allows shippers 9 months from the delivery date to file a loss or damage claim, including concealed damage discovered after delivery.

Question 4

Which of the following is NOT a valid reason for a carrier to deny a cargo claim?

Accepted Answer

The shipper packed the item themselves in a sturdy box

Answer

Shipper-packed items can still give rise to valid claims if the carrier's negligence caused the damage; proper packing by the shipper alone is not an absolute defense.

Question 5

When a carrier makes a settlement offer that the shipper considers too low, what is the shipper's FIRST recommended step?

Accepted Answer

Submit a written counter-proposal with supporting documentation

Answer

Submitting a written counter-proposal with documentation (repair estimates, appraisals) is the standard first step before escalating to litigation or regulatory complaints.

(CMC) Certified Moving Consultant Practice Test

(CMC) Certified Moving Consultant Practice Test

CMC Cargo Claim Filing & Resolution 3