CMC Cargo Claim Filing & Resolution 2

Question 1

Under the Carmack Amendment, what is the standard liability limit for a household goods carrier operating under released value protection?

Accepted Answer

$0.60 per pound per article

Answer

The Carmack Amendment sets the default released value (minimum liability) at $0.60 per pound per article for interstate household goods moves.

Question 2

A shipper files a cargo claim 10 months after delivery. The carrier's tariff requires claims to be filed within 9 months. What is the most likely outcome?

Accepted Answer

The claim is denied as untimely

Answer

Carriers may deny claims filed after the tariff-specified deadline, and courts generally uphold these time limits as long as they meet minimum federal requirements.

Question 3

Which document serves as the primary evidence of the condition of goods at origin when a cargo claim is disputed?

Accepted Answer

The inventory/exception sheet signed at pickup

Answer

The inventory or exception sheet signed by both parties at origin establishes the documented pre-move condition of the goods.

Question 4

When a mover offers a monetary settlement on a damaged item instead of repairing it, the settlement amount must be based on:

Accepted Answer

The cost of repair or the depreciated value, whichever is less

Answer

Under released value protection, the mover's liability is limited to the lesser of the repair cost or the depreciated cash value of the item.

Question 5

A customer wants to file a claim for a box that was entirely lost during a move. What information is most critical for the carrier to process this claim?

Accepted Answer

Inventory number, description of contents, and declared value

Answer

The carrier needs the inventory reference, a description of missing contents, and value to assess and settle a lost-box claim.

(CMC) Certified Moving Consultant Practice Test

(CMC) Certified Moving Consultant Practice Test

CMC Cargo Claim Filing & Resolution 2