CMC CMC Valuation Coverage & Liability Options 2

Question 1

What document must the carrier provide to the customer explaining valuation options before the move?

Accepted Answer

Your Rights and Responsibilities When You Move booklet

Answer

Federal law requires carriers to provide the 'Your Rights and Responsibilities When You Move' booklet, which explains all valuation and liability options.

Question 2

If high-value items (e.g., jewelry, antiques) are included in a shipment, what must the customer do to ensure full carrier liability?

Accepted Answer

List them on a high-value inventory form

Answer

High-value items must be specifically listed on a high-value inventory form; without this documentation, carrier liability for these items may be limited.

Question 3

What is the per-article threshold above which an item is considered 'high value' and requires special declaration?

Accepted Answer

$100 per pound of weight

Answer

Items valued at more than $100 per pound are classified as extraordinary value items requiring declaration on a high-value inventory form.

Question 4

Which valuation option is NOT the same as insurance and does not transfer risk to a third-party insurer?

Accepted Answer

Carrier-provided released rate valuation

Answer

Released rate valuation is purely a contractual limitation on carrier liability—it is not insurance and does not involve any insurer paying claims.

Question 5

A customer packs their own boxes (PBO). How does this typically affect the carrier's liability for contents?

Accepted Answer

Carrier liability for PBO contents is reduced or excluded for concealed damage

Answer

When customers pack their own boxes, carriers typically limit or exclude liability for concealed damage to those contents since they did not supervise the packing.

(CMC) Certified Moving Consultant Practice Test

(CMC) Certified Moving Consultant Practice Test

CMC CMC Valuation Coverage & Liability Options 2