Practice Test Geeks(CMC) Chartered Management Consultant Practice Test
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Strategic Planning & Organizational Development Flashcards

7 cards from real CMC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. In the context of organizational development, what does 'double-loop learning' refer to?

    Answer: Questioning and revising the underlying assumptions and norms that govern behavior

    Double-loop learning, coined by Argyris and Schön, involves challenging the governing values and assumptions behind actions, not just correcting errors within existing frameworks.

  2. A company's strategy map in the Balanced Scorecard framework typically shows cause-and-effect linkages across how many perspectives?

    Answer: Four

    The classic Balanced Scorecard strategy map links four perspectives: Financial, Customer, Internal Business Processes, and Learning & Growth.

  3. Which strategic planning tool maps an organization's current capabilities against future requirements to identify gaps?

    Answer: Capability gap analysis

    Capability gap analysis compares existing organizational capabilities with those needed to execute the future strategy, revealing investment or development priorities.

  4. Kotter's 8-step change model places 'creating a guiding coalition' at which step?

    Answer: Step 2

    In Kotter's model, Step 1 is establishing urgency; Step 2 is forming a powerful guiding coalition of leaders who can champion the change.

  5. An organization pursuing a 'related diversification' strategy is best described as entering:

    Answer: New markets that share resources, capabilities, or value chain activities with existing operations

    Related diversification leverages existing competencies, technologies, or distribution channels by expanding into adjacent businesses that share strategic fit.

  6. In scenario planning, what is the primary purpose of developing multiple distinct futures?

    Answer: To stress-test strategy robustness against a range of plausible external environments

    Scenario planning helps organizations develop strategies that remain viable across several plausible futures, improving resilience rather than optimizing for a single forecast.

  7. Which organizational design principle holds that the structure of an organization should follow from and support its strategic intent?

    Answer: Structure follows strategy

    Alfred Chandler's landmark research established that organizational structure should be designed to facilitate the execution of the chosen strategy.