Change Implementation Flashcards

Which technique involves piloting a change in one department before rolling it out organization-wide?

Answer: Pilot testing

Pilot testing applies the change in a controlled, limited setting to identify issues before full-scale deployment.

A change manager notices that middle managers are passively undermining a new process. This behavior is best described as:

Answer: Passive resistance

Passive resistance involves indirect opposition such as foot-dragging, non-compliance, or subtle sabotage rather than open confrontation.

In Kotter's 8-Step Model, what is the primary purpose of 'creating a guiding coalition'?

Answer: To assemble a powerful group to lead the change

The guiding coalition is a team with enough power, credibility, and skills to drive the change effort forward.

Which change implementation approach is most appropriate when time is critical and stakeholder buy-in is low?

Answer: Directive

A directive approach uses authority to impose change quickly, which is necessary when urgency outweighs the time available for consensus-building.

The 'J-Curve' model of change performance suggests that productivity will:

Answer: Drop initially before eventually rising above baseline

The J-Curve shows that performance typically dips when change is first implemented before recovering and surpassing the original level.

When embedding change into organizational culture, which action is most critical?

Answer: Linking the change to succession planning and onboarding

Embedding change requires institutionalizing new behaviors through HR processes such as hiring, promotion criteria, and onboarding.

A RACI matrix is used during change implementation primarily to:

Answer: Clarify roles and accountabilities for change activities

A RACI matrix maps who is Responsible, Accountable, Consulted, and Informed for each activity, preventing confusion and gaps.