CMAS Quality Control & Process Improvement 2

Question 1

Which quality improvement model uses the steps Define, Measure, Analyze, Improve, and Control?

Accepted Answer

Six Sigma DMAIC

Answer

Six Sigma uses the DMAIC framework to reduce defects and process variation in healthcare settings.

Question 2

A medical office notices billing errors occurring at a rate of 8%. Which document is MOST useful for identifying the root causes of these errors?

Accepted Answer

Fishbone (Ishikawa) diagram

Answer

A fishbone diagram visually maps potential root causes across categories such as people, process, and equipment.

Question 3

In a medical practice, 'benchmarking' refers to:

Accepted Answer

Comparing practice performance to industry best practices or peers

Answer

Benchmarking compares a practice's metrics against external standards or top-performing organizations to identify improvement opportunities.

Question 4

Which type of data is collected when tracking the number of no-show appointments per week?

Accepted Answer

Discrete (attribute) data

Answer

Discrete data consists of countable whole numbers, such as the count of no-show appointments.

Question 5

A practice administrator wants to reduce patient check-in time. Which Lean tool identifies steps that add no value to the patient experience?

Accepted Answer

Value stream mapping

Answer

Value stream mapping visualizes each step in a process and distinguishes value-added from non-value-added activities.

(CMAS) Certified Medical Administrative Specialist Practice Test