CMAS CMAS Human Resources & Staff Management

Question 1

Which federal law prohibits employment discrimination based on race, color, religion, sex, or national origin?

Accepted Answer

Title VII of the Civil Rights Act of 1964

Answer

Americans with Disabilities Act (ADA)

Answer

Family and Medical Leave Act (FMLA)

Answer

Fair Labor Standards Act (FLSA)

Question 2

A medical office manager is conducting performance appraisals. Which approach provides the most comprehensive feedback?

Accepted Answer

360-degree feedback from supervisors, peers, and subordinates

Answer

Self-assessment only

Answer

Supervisor-only evaluation

Answer

Annual written test of clinical knowledge

Question 3

Under the Family and Medical Leave Act (FMLA), eligible employees may take up to how many weeks of unpaid leave per year for qualifying reasons?

Accepted Answer

12 weeks

Answer

6 weeks

Answer

10 weeks

Answer

16 weeks

Question 4

What is the purpose of an employee orientation program in a medical office?

Accepted Answer

To introduce new hires to office policies, procedures, culture, and their job responsibilities

Answer

To test new employees for clinical competency

Answer

To conduct criminal background checks after hiring

Answer

To evaluate candidates before making a job offer

Question 5

Which document outlines the specific duties, qualifications, and reporting relationships for a position in a medical office?

Accepted Answer

Job description

Answer

Employee handbook

Answer

Organizational chart

Answer

Performance improvement plan

Question 6

What is progressive discipline in a medical office setting?

Accepted Answer

A step-by-step process of increasingly serious corrective actions before termination

Answer

A pay increase tied to performance milestones

Answer

A training program for clinical staff advancement

Answer

A policy requiring all employees to cross-train in multiple departments