CMAS CMAS Human Resources & Staff Management 1 — Questions and Answers
Question 1: Which federal law prohibits employment discrimination based on race, color, religion, sex, or national origin?
- Americans with Disabilities Act (ADA)
- Family and Medical Leave Act (FMLA)
- Title VII of the Civil Rights Act of 1964 (Correct answer)
- Fair Labor Standards Act (FLSA)
Correct answer: Title VII of the Civil Rights Act of 1964
Title VII of the Civil Rights Act of 1964 prohibits employers with 15 or more employees from discriminating based on protected characteristics.
Question 2: A medical office manager is conducting performance appraisals. Which approach provides the most comprehensive feedback?
- Self-assessment only
- Supervisor-only evaluation
- 360-degree feedback from supervisors, peers, and subordinates (Correct answer)
- Annual written test of clinical knowledge
Correct answer: 360-degree feedback from supervisors, peers, and subordinates
360-degree feedback gathers input from multiple sources, providing a well-rounded view of an employee's performance and interpersonal effectiveness.
Question 3: Under the Family and Medical Leave Act (FMLA), eligible employees may take up to how many weeks of unpaid leave per year for qualifying reasons?
- 6 weeks
- 10 weeks
- 12 weeks (Correct answer)
- 16 weeks
Correct answer: 12 weeks
FMLA entitles eligible employees at covered employers to up to 12 weeks of unpaid, job-protected leave per year for qualifying family or medical reasons.
Question 4: What is the purpose of an employee orientation program in a medical office?
- To test new employees for clinical competency
- To introduce new hires to office policies, procedures, culture, and their job responsibilities (Correct answer)
- To conduct criminal background checks after hiring
- To evaluate candidates before making a job offer
Correct answer: To introduce new hires to office policies, procedures, culture, and their job responsibilities
Orientation helps new employees understand expectations, workflows, and the organization's culture, improving engagement and reducing early turnover.
Question 5: Which document outlines the specific duties, qualifications, and reporting relationships for a position in a medical office?
- Employee handbook
- Job description (Correct answer)
- Organizational chart
- Performance improvement plan
Correct answer: Job description
A job description details the responsibilities, required qualifications, and supervisory structure for a specific role, guiding hiring and performance evaluations.
Question 6: What is progressive discipline in a medical office setting?
- A pay increase tied to performance milestones
- A step-by-step process of increasingly serious corrective actions before termination (Correct answer)
- A training program for clinical staff advancement
- A policy requiring all employees to cross-train in multiple departments
Correct answer: A step-by-step process of increasingly serious corrective actions before termination
Progressive discipline typically moves from verbal warning to written warning to suspension to termination, giving employees opportunity to correct behavior.
CMAS CMAS Human Resources & Staff Management 1
Which federal law prohibits employment discrimination based on race, color, religion, sex, or national origin?