CMAS Medical Office Procedures & Patient Management 4

Question 1

Which of the following best defines 'scope of practice' for a medical administrative specialist?

Accepted Answer

The administrative and clerical duties the specialist is trained and authorized to perform

Answer

Scope of practice defines the duties and responsibilities a medical administrative specialist is trained, educated, and authorized to perform — typically non-clinical in nature.

Question 2

A patient presents at the front desk and states they cannot afford their copay today. What is the most appropriate response?

Accepted Answer

Check the patient in and speak privately with the billing manager about financial assistance options

Answer

Medical offices should check patients in for scheduled appointments while privately exploring payment plans, financial hardship waivers, or assistance programs.

Question 3

What is the function of a tickler file in a medical office?

Accepted Answer

A chronological reminder system for follow-up tasks and time-sensitive actions

Answer

A tickler file is an organizational tool arranged by date that reminds staff of pending tasks such as follow-up calls, recalls, and document deadlines.

Question 4

Which type of appointment scheduling allows patients to walk in without an appointment and be seen in order of arrival?

Accepted Answer

Open-hours (open-access) scheduling

Answer

Open-hours (open-access) scheduling allows patients to arrive without appointments and be seen on a first-come, first-served basis.

Question 5

A patient calls stating that another provider needs their records urgently. The caller identifies themselves as the patient. What must the administrative specialist do before releasing records?

Accepted Answer

Verify the caller's identity and obtain a signed written authorization before releasing records

Answer

HIPAA requires identity verification and a signed authorization before releasing PHI, even when the caller claims to be the patient.

(CMAS) Certified Medical Administrative Specialist Practice Test

(CMAS) Certified Medical Administrative Specialist Practice Test

CMAS Medical Office Procedures & Patient Management 4