A patient calls to complain that they waited 45 minutes past their appointment time without explanation. What is the BEST initial response from the medical administrative specialist?
-
A
Blame the physician's schedule and apologize
-
B
Acknowledge the inconvenience, apologize sincerely, and explain the delay if possible
-
C
Tell the patient that long waits are normal in medical offices
-
D
Transfer the call immediately to the office manager