CMAS CMAS Human Resources & Staff Management 2

Question 1

An employee in a medical office requests a reasonable accommodation for a disability. Under which law is the employer required to engage in an interactive process?

Accepted Answer

Americans with Disabilities Act (ADA)

Answer

The ADA requires covered employers to engage in an interactive process with employees to identify effective reasonable accommodations for qualified individuals with disabilities.

Question 2

What is the primary purpose of an I-9 form in the hiring process?

Accepted Answer

To verify an employee's identity and authorization to work in the United States

Answer

Form I-9, required by federal law, verifies an employee's identity and legal authorization to work in the U.S. and must be completed within 3 days of hire.

Question 3

Which type of staffing approach uses contracted workers to fill temporary gaps in a medical office without adding permanent headcount?

Accepted Answer

Per diem or agency staffing

Answer

Per diem or agency staffing provides flexible workers for short-term needs such as covering absences without the costs and commitments of permanent employment.

Question 4

What is the difference between exempt and non-exempt employees under the Fair Labor Standards Act (FLSA)?

Accepted Answer

Non-exempt employees must be paid overtime for hours over 40 per week; exempt employees are not entitled to overtime

Answer

Non-exempt employees must receive overtime pay (1.5× regular rate) for hours worked beyond 40 in a workweek; exempt employees meeting FLSA criteria are not entitled to overtime.

Question 5

A medical office manager notices high staff turnover. Which strategy is MOST effective for improving employee retention?

Accepted Answer

Conducting regular stay interviews and addressing employee concerns proactively

Answer

Stay interviews identify what motivates employees to stay and what risks driving them away, allowing management to address issues before employees resign.

(CMAS) Certified Medical Administrative Specialist Practice Test

(CMAS) Certified Medical Administrative Specialist Practice Test

CMAS CMAS Human Resources & Staff Management 2