CMAS Human Resources & Staff Management Flashcards

Which federal law prohibits employment discrimination based on race, color, religion, sex, or national origin?

Answer: Title VII of the Civil Rights Act of 1964

Title VII of the Civil Rights Act of 1964 prohibits employers with 15 or more employees from discriminating based on protected characteristics.

A medical office manager is conducting performance appraisals. Which approach provides the most comprehensive feedback?

Answer: 360-degree feedback from supervisors, peers, and subordinates

360-degree feedback gathers input from multiple sources, providing a well-rounded view of an employee's performance and interpersonal effectiveness.

Under the Family and Medical Leave Act (FMLA), eligible employees may take up to how many weeks of unpaid leave per year for qualifying reasons?

Answer: 12 weeks

FMLA entitles eligible employees at covered employers to up to 12 weeks of unpaid, job-protected leave per year for qualifying family or medical reasons.

What is the purpose of an employee orientation program in a medical office?

Answer: To introduce new hires to office policies, procedures, culture, and their job responsibilities

Orientation helps new employees understand expectations, workflows, and the organization's culture, improving engagement and reducing early turnover.

Which document outlines the specific duties, qualifications, and reporting relationships for a position in a medical office?

Answer: Job description

A job description details the responsibilities, required qualifications, and supervisory structure for a specific role, guiding hiring and performance evaluations.

What is progressive discipline in a medical office setting?

Answer: A step-by-step process of increasingly serious corrective actions before termination

Progressive discipline typically moves from verbal warning to written warning to suspension to termination, giving employees opportunity to correct behavior.