CMAS Human Resources & Staff Management Flashcards
6 cards from real CMAS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CMAS Human Resources & Staff Management flashcards as text
An employee in a medical office requests a reasonable accommodation for a disability. Under which law is the employer required to engage in an interactive process?
Answer: Americans with Disabilities Act (ADA)
The ADA requires covered employers to engage in an interactive process with employees to identify effective reasonable accommodations for qualified individuals with disabilities.
What is the primary purpose of an I-9 form in the hiring process?
Answer: To verify an employee's identity and authorization to work in the United States
Form I-9, required by federal law, verifies an employee's identity and legal authorization to work in the U.S. and must be completed within 3 days of hire.
Which type of staffing approach uses contracted workers to fill temporary gaps in a medical office without adding permanent headcount?
Answer: Per diem or agency staffing
Per diem or agency staffing provides flexible workers for short-term needs such as covering absences without the costs and commitments of permanent employment.
What is the difference between exempt and non-exempt employees under the Fair Labor Standards Act (FLSA)?
Answer: Non-exempt employees must be paid overtime for hours over 40 per week; exempt employees are not entitled to overtime
Non-exempt employees must receive overtime pay (1.5× regular rate) for hours worked beyond 40 in a workweek; exempt employees meeting FLSA criteria are not entitled to overtime.
A medical office manager notices high staff turnover. Which strategy is MOST effective for improving employee retention?
Answer: Conducting regular stay interviews and addressing employee concerns proactively
Stay interviews identify what motivates employees to stay and what risks driving them away, allowing management to address issues before employees resign.
What should a medical office manager do when an employee files an internal harassment complaint?
Answer: Conduct a prompt, impartial investigation while maintaining confidentiality to the extent possible
A prompt, impartial investigation protects both the complainant and the accused, ensures legal compliance, and demonstrates the organization's commitment to a safe workplace.