CMAA Certified Medical Administrative Assistant MCQ 2

Question 1

How should a prescription refill request received by phone be handled?

Accepted Answer

Document completely, forward to clinical staff for authorization, follow up with patient

Answer

Authorize the refill directly

Answer

Tell patient to call the pharmacy

Answer

Refuse to take the message

Question 2

Why is maintaining accurate patient demographic information important?

Accepted Answer

Essential for proper billing, claims processing, communication, and care coordination

Answer

Only for marketing

Answer

Only matters at first visit

Answer

Only name and phone matter

Question 3

Which regulation requires emergency medical screening for all ER patients?

Accepted Answer

EMTALA

Answer

HIPAA

Answer

OSHA

Answer

ADA

Question 4

What is the primary purpose of a compliance officer?

Accepted Answer

Oversee adherence to healthcare regulations and implement corrective measures

Answer

Manage the office budget

Answer

Hire and fire staff

Answer

Handle all patient complaints

Question 5

A claim is denied for 'lack of medical necessity.' What should the CMAA do?

Accepted Answer

Review denial, gather supporting documentation, and file an appeal

Answer

Accept denial and bill the patient

Answer

Resubmit the same claim unchanged

Answer

Tell patient the practice can't help

Question 6

What is the purpose of daily payment reconciliation?

Accepted Answer

Verify all payments match system records, ensuring accuracy and detecting discrepancies

Answer

Count patients seen

Answer

Calculate physician earnings

Answer

Determine if more receipt paper is needed