CLE Counseling & Communication Skills 3

Question 1

Which of the following best describes the 'ask-tell-ask' counseling method?

Accepted Answer

Ask what the mother knows, share information, then ask what she understands or wants to know more about

Answer

Ask-Tell-Ask is a patient-centered method that builds on existing knowledge, delivers targeted information, and confirms understanding.

Question 2

A mother states she wants to stop breastfeeding at 4 weeks but shows ambivalence. What approach aligns with motivational interviewing?

Accepted Answer

Explore both sides of her ambivalence without pushing a specific outcome.

Answer

Motivational interviewing explores ambivalence without directing the outcome, allowing the mother to identify her own motivations.

Question 3

Which nonverbal behavior by the CLE most strongly signals active listening?

Accepted Answer

Maintaining appropriate eye contact and nodding periodically

Answer

Eye contact and nodding communicate attentiveness and encourage the mother to continue sharing.

Question 4

When documenting a counseling session, what should the CLE prioritize recording?

Accepted Answer

Objective observations, mother's stated goals, education provided, and agreed-upon plan

Answer

Thorough documentation includes objective data, the mother's perspective, education given, and next steps agreed upon collaboratively.

Question 5

A breastfeeding mother says, 'My mother-in-law keeps telling me my baby isn't getting enough.' How should the CLE respond first?

Accepted Answer

Acknowledge how difficult it is to receive unsolicited advice from family.

Answer

Acknowledging the emotional difficulty before problem-solving validates the mother's experience and builds trust.

(CLE) Certified Lactation Educator Practice Test